Resources / Claims & product concerns

Let’s look into it.

A simple starting point for damaged items, missing parts, or questions about a product you received.

START WITH THE DETAILS

Help us understand
what happened.

For a damaged item, missing part, or product concern, gather the details below before contacting the team. If you purchased through a retailer, start with that business so they can help identify your order.

Email your details

Attach photos to your email. This page does not upload files or submit a claim automatically.

  1. Find the order

    Include the order or invoice number, purchasing business, purchase date if known, and a name and phone number for follow-up.

  2. Identify the item

    Send the cabinet SKU, finish, affected quantity, and a short description of the concern. A photo of the product label can help.

  3. Show the concern

    Include a wider photo of the item and clear close-ups. For delivery damage, include photos of the packaging if available.

  4. Contact the team

    Send the information to salesteam@treecabinetry.com. The team can advise on the next step for your specific order.

A request for review.

Sending information does not confirm warranty coverage, authorize a return, or guarantee a repair, replacement, or refund. Ask the team to confirm the applicable terms and instructions before arranging a return.